General FAQs

What is Remivale?

Remivale is a beauty and self-care brand offering advanced facial and wellness tools designed to support glowing skin, relaxation, and at-home spa experiences.

Are Remivale products suitable for all skin types?

Yes, our beauty devices are designed for most skin types, including sensitive skin, when used as directed and with recommended skincare products.

Product Usage

How often should I use the facial cleansing brush?

You can use the ultrasonic facial cleansing brush once or twice daily, depending on your skin type and sensitivity, for gentle and effective cleansing.

Does the EMS facial roller hurt?

No, the EMS microcurrent roller creates a mild tingling sensation, which is normal and comfortable when used at the recommended intensity level.

Can I use these tools with my skincare products?

Yes, Remivale tools work best with water-based serums, gels, or cleansers to help improve absorption and enhance skincare results.

Safety & Care

Are Remivale devices safe to use at home?

Yes, all Remivale devices are designed for safe home use when instructions are followed carefully and devices are not used on broken or irritated skin.

Who should avoid using EMS or microcurrent devices?

People who are pregnant, have pacemakers, epilepsy, or serious medical conditions should consult a healthcare professional before using EMS or microcurrent devices.

How do I clean and maintain my beauty tools?

Clean your device after each use with a soft cloth or mild soap, and store it in a dry place to maintain hygiene and performance.

Orders & Payments

What payment methods does Remivale accept?

We accept major U.S. payment methods including credit cards, debit cards, and secure online payment options available at checkout.

Can I change or cancel my order after placing it?

Orders can be changed or canceled within a short processing window. Please contact our support team as soon as possible for assistance.

Shipping & Delivery

Do you ship within the United States?

Yes, Remivale ships to all U.S. states using reliable shipping partners to ensure safe and timely delivery of your beauty products.

How long does shipping usually take?

Orders typically arrive within 5–10 business days, depending on your location and selected shipping method during checkout.

Returns & Refunds

What is your return policy?

We offer a hassle-free return policy within a specified period, provided the product is unused, in original packaging, and meets return conditions.

How do I request a refund?

To request a refund, contact our customer support team with your order number, and we will guide you through the return process.

Account & Support

How can I contact Remivale customer support?

You can reach our friendly support team through email or the contact form on our website for quick and helpful assistance.

Do I need an account to place an order?

No, you can check out as a guest, but creating an account helps track orders and access exclusive offers.

Still Got Questions? Don't be a stranger.